Question

5.Paralanguage includes yawning and laughing. True False

6.A person with the director style of communication likes to know the whole picture and thrives on details. True False

7.Effective feedback is evaluative rather than descriptive. True False

8.Social cognitive theory posits that humans often evaluate themselves quite differently than others do. True False

9.Vertical communication is required to make a coordinated, cross functional effort in achieving organizational goals. True False

10.The informal system of communication has a highly impersonal orientation. True False

11.According to Herbert A. Simon, the second phase of the decision-making process—design activity—involves analyzing possible courses of action. True False

12.The classical decision theory operated under the assumption of rationality and certainty, whereas the new behavioral decision theory does not. True False

13.Social pressures and influences may cause managers to make irrational decisions. True False

14.A manager's ego can cause him to stick to a bad decision alternative. True False

15.In terms of decision-making styles, ‘skeptics' are often unemotional, logical, and accurate. True False

16.Mark is a senior manager at a multinational company. He works well with his colleagues but has a hard time saying no to them and is not comfortable making tough decisions. Mark's decision making style can be classified as directive. True False

17.In the democratic form of participative decision making, managers ask for and receive involvement from their employees, but the managers maintain the right to make the decision. True False

18.In the process of encouraging participative decision making, some managers end up involving employees in the task but not in the decision-making process. This is a case of pseudo participation. True False

19.Tacit knowledge is acquired through observation and experience and seems to be in the unconscious. True False

20.Creative ideas from both individuals and groups are scarce. True False

21.Cognitive complexity refers to a person's ability to generate novel, but still appropriate, responses to questions and problems. True False

22.Empathic design relies heavily on textual information. True False

23.Innovative observation focuses on people's body language and spontaneous comments. True False

24.Juries often adopt the truth-wins decision scheme True False

CH 9

1. Globalization and strategic alliances have led to a dramatic increase in executive travel stress and relocation. True False

2.A research study showed that challenge stressors had a negative effect on motivation and performance. True False

3. Tense energy is a stress-driven state characterized by a constant sense of pressure and anxiety. True False

4.Burnout is least likely to occur in the so-called helping professions such as nursing, education, and social work. True False

5.Although it would be a common assumption, a person's family does not have a big impact on one's stress level. True False

6.Since downsizing has become the norm rather than the exception, it has been observed that as a stressor, it has stopped taking its toll on the employees. True False

7.Type B employees often take work home at night or on weekends and are unable to relax. True False

8.Type A employees experience considerable stress as they tend to be misunderstood by supervisors. True False

9.Most Type As are able and willing to make the shift from Type A to Type B behavior and/or to cope with their Type A characteristics. True False

10.Those able to cope successfully with extreme stressors seem to have a "hardiness" disposition. True False

11.Frustration occurs when a motivated drive is blocked before a person reaches a desired goal. True False

12.Frustration may actually result in a positive impact on individual performance and organizational goals. True False

13.The approach-approach form of goal conflict is most relevant to the analysis of conflict. True False

14.Those that have interpersonal conflict most often attribute the cause to a personality problem or defect in the other party. True False

15.Inter-group behavior occurs whenever individuals belonging to one group interact, collectively or individually, with another group or its members in terms of their reference group identification. True False

16.The performance of many tasks is strongly affected by stress and usually increases when stress rises to high levels. True False

17.Direct behaviors that may accompany high levels of stress include under-eating or overeating, sleeplessness, increased smoking and drinking, and drug abuse. True False

18.Staying away from a job that is causing stress or quitting the job is a "flight" reaction to the situation, which in fact may be worse than a "fight" reaction where the person continues working in a stress-producing job. True False

19.Meditation involves muscle and mental relaxation. True False

20.Techniques such as Ellis's rational emotive model and cognitive behavior modification have been used as an individual strategy for reducing job stress. True False 21.Employee assistance programs typically provide employees with services such as confidential counseling and/or follow-up on issues of personal or work-related concerns. True False

CH 10

1.Power needs to be legitimate for it to be effective. True False

2.Power is generally conceived as being broader in scope than influence. True False

3.The target of the reward power must value the rewards. True False

4.The legal climate and unions have reduced some of the coercive power that managers used to have. True False

5.Legitimate power stems from the internalized values of the other persons that give the legitimate right to the agent to influence them. True False

6.Managers having legitimate, coercive or reward power automatically have referent power. True False

7.According to French and Raven, experts are perceived to have knowledge or understanding in all areas. True False

8.Engineers are granted expert power in functional matters but not in personnel or public relations problems. True False

9.For a person to wield information power, he or she needs to have some form of expertise over the generation or interpretation of the information. True False

10.Studies have shown that the more uncertain people are about the appropriateness or correctness of a behavior, the more likely they are to be influenced to change that behavior. True False

11.According to the contingency model for power, the target will comply in order to gain a favorable reaction or avoid a punishing one from the agent. True False

12.The contingency model for power states that people will identify in order to obtain a favorable reaction from the agent and not because of self-satisfying reasons to do so. True False

13.For people to internalize, the agent must have referent power and in addition, be salient. True False

14.McClelland stated that personal power is primitive and has negative consequences. True False

15.When employees are given access to information as a vital part of their empowerment, their willingness to cooperate is enhanced. True False

16.Organizational infidelity means the terms of the psychological tract that has been built between employees and employers have been ignored. True False

17.According to Bowen and Lawler, organizations that have jobs designed so that employees can employ a variety of skills and have a great deal of autonomy in carrying out these jobs, indicate high involvement or empowerment. True False

18.Walter Nord suggests that organizations are composed of coalitions that compete with one another for resources, energy, and influence. True False

19.Politics is almost constant through all the subunits within an organization. True False

20.The more ambiguous and complex the goals become, the more the politics in an organization. True False

21.Yukl and his colleagues found that the consultation and rational persuasion tactics were used most frequently. True False

22.In organizations, an obvious coalition would be with members of other important departments or with members of upper-level management. True False

Answer 1

5.Paralanguage includes yawning and laughing

Answer = TRUE (Paralanguage includes vocalizations such as hissing, shushing, and whistling, laughing, yawning or chuckling etc)

6.A person with the director style of communication likes to know the whole picture and thrives on details.

Answer = TRUE (He is the main decision maker hence he requires all information)

7.Effective feedback is evaluative rather than descriptive.

Answer = TRUE (descriptive feedback does not ensures effectiveness)

8.Social cognitive theory posits that humans often evaluate themselves quite differently than others do

Answer = False (Social cognitive theory emphasizes how cognitive, behavioral, personal, and environmental factors interact to determine motivation and behavior)