The overall objective of controlling the costs of quality is to eliminate:
A. appraisal costs
B. costs of nonconformance
C. costs of confromance
D. the costs of quality
Cost of non conformance is the money that needs to be spent for not conforming to the quality requirements and cost of conformance is the cost incurred to carry out activities to ensure project conforms to the quality requirements and avoid failures. Both the cost of non conformance and the cost of conformance are collectively referred to as cost of quality.
Hence, the overall objective of controlling the costs of quality is to eliminate the costs of quality. Hence, correct option is (D)
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