Looking the other way.
Divide into two groups and prepare arguments for and against the
following behavior: You have
been sent to investigate a fraud claim made against your company by
the customs [department)
in one of the countries where you do business. On arrival, an
officer explains that your company
is being fined for underdeclaring the number of safety boots
imported into the country. You notice
he is wearing a pair of the "missing" boots.
In preparation for your trip you verified that all the shipment
and customs paperwork was in order,
and you are certain that the number of safety boots has not been
underdeclared. Since your
company's strategic plan features high growth expectations from
this region, you are tempted to
simply pay the fine and get the officer's name and address so you
can send him some other
samples of your company's products. However, your company's senior
management team
recently returned from a strategic planning retreat in which
they made a clear commitment to
enforce the organization's code of ethics in all business
transactions, here and abroad, even at
the risk of losing short-term business. Your CEO was quoted in the
company newsletter as
saying: "We should use our higher moral standards as an opportunity
to win customers who want
to do business with a reputable organization."
So you reach into your briefcase for your copies of the customs
paperwork and begin to
challenge the officer's accusation of underdeclaring.
Source: Inspired by Alison Maitland, "A Code to Export Better
Practice," Financial Times, London
(UK), January 26, 1999, p. 14.
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