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its complete.. i have no more informaion Questions - Little’s Formula A GP practice receives on...

its complete.. i have no more informaion

Questions - Little’s Formula

A GP practice receives on average 90 patients per day (opening hours between 9 am and 12 pm and 1 pm and 6 pm). During peak times (10 am – 12 pm and 2 pm – 5 pm), the GP practice receives around 60 patients in total, and 9 patients can be found in the GP practice (on average) at a given point in time. At non-peak times, the GP practice receives 30 patients in total, and 6 patients can be found in the GP practice (on average) at a given point in time. Assumption: a lunch break is hold from 12 pm to 1pm where the practice is closed.

Please answer the following questions in the BELOW

  • What is the average work in progress (WIP) during peak times? (1 mark)
  • What are the peak hours? (1 mark)
  • What is the arrival rate during peak hours?
  • What is the average time that a patient spends in the GP practice during peak times?
  • What is the average work in progress (WIP) during non-peak times? (1 mark)
  • What are the non-peak hours? (1 mark)
  • What is the arrival rate during non-peak hours?
  • What is the average time that a patient spends in the GP practice during non-peak times?

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Answer #1

What is the average work in progress (WIP) during peak times? 60 patients

What are the peak hours? 10 am - 12 pm and 2 pm - 5 pm

What is the arrival rate during peak hours? 9 patients

What is the average time that a patient spends in the GP practice during peak times? 33.33 minutes (total peak hours is 5hrs with 9 patients in the GP at any given time of peak times so: 5hrs/9patients = 33.33 mins.)

What is the average work in progress (WIP) during non-peak times? 30 patients

What are the non-peak hours? 9 am - 10 am and 5 pm - 6 pm

What is the arrival rate during non-peak hours? 6 patients

What is the average time that a patient spends in the GP practice during non-peak times? 2hrs/6patients = 20 minutes

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