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Debit card error money taken out twice from bank?

Answers:1   |   LastAnswerAt:2009.12  

Asked at 2009.12.18 20:01:12
i was at tesco this morn, where i put in my debit card the girl asked for my pin and i put it in, then she pulled the card out and re entered it again i put in my pin again, she said this has been happening all morning,. which rang alarm bells in my head, so when i came home i checked my online banking, they have taken the ammount out TWICE, i called the store and spoke to a manager who should have still have been at school, and he was no help, so i called the bank and they said it will take up to 5 days to correct. so thanks to tesco i am strapped for cash for the next 5 days , is there anything else i can do about this?
answer kevin friend  Answered at 2009.12.18 20:01:12
they can sort it out at the customer service desk at tescos, the same happend to me on my big christmas shop, you will need your shopping reciept, and if you can print off your on line statement take that to but make sure you dont let them see anything you dont want them to see, they can cancel the whole transaction if they wish, whilst you are at home though see if you can contact tesco HQ on the computer, speak to a real person, they may be able to phone the store manager at your local store and tell him how to do it for you when you return
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