Problem 16-09 (Algorithmic)
The purchase patterns for two brands of toothpaste can be expressed as a Markov process with the following transition probabilities:
To | ||
From | Special B | MDA |
Special B | 0.95 | 0.05 |
MDA | 0.25 | 0.75 |
a)
Special B appears to have the most loyal customers, because the transition probability of staying with Special B is 0.95, which is higher as compared to that of MDA, which is 0.75
b)
Steady-state probabilities are computed below:
Projected market share of Special B = 0.833 or 83.333 %
Projected market share of MDA = 0.167 or 16.667 %
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