Question

variables: describe two variables useful in understanding airport customer satisfaction

Answer 1

Overall cleanliness and maintenance of the airport - This one of the important factors which impact customer airport satisfaction. This variable try to capture if the terminal is clean and measures are taken to keep it clean by keep dustbins at the right location. Also, the cleanliness of the washroom, drinking water facilities.

Security and screening process - This variable the customer experience on the security and screening process without hampering protocols related to safety and security.