Question

The owner of two​ fast-food restaurants has recorded customer satisfaction ratings for both locations on a...

The owner of two​ fast-food restaurants has recorded customer satisfaction ratings for both locations on a scale of 1 to 5 ​(5 = Most ​satisfied). The table linked below summarizes the data.

a. Calculate the mean satisfaction rating at each location.

b. Calculate the standard deviation of each distribution.

c. What conclusions can be drawn from these​ results?

Rating Restaurant_A Restaurant_B
1 3 17
2 11 14
3 7 15
4 37 15
5 22 14

Homework Answers

Answer #1

Please rate if it is really helps you. Thank you.

Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for...
A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of...
A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for...
A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of...
A magazine uses a survey of readers to obtain customer satisfaction ratings for the nation's largest...
A magazine uses a survey of readers to obtain customer satisfaction ratings for the nation's largest retailers. Each survey respondent is asked to rate a specified retailer in terms of six factors: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all six factors. Sample data representative of independent samples of Retailer A and Retailer B customers...
You have done a market research study for a local restaurant by surveying 50 customers. You...
You have done a market research study for a local restaurant by surveying 50 customers. You asked several Likert-type scaled questions, requesting level of agreement with a series of statements (where 1 = completely disagree and 7 = completely agree). These questions include: X1: I liked the food at the restaurant. (respond on a 1-7 scale) X2: I liked the service at the restaurant. (respond on a 1-7 scale). Your results are in the Excel spreadsheet “Customer Satisfaction Study Part...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of...
As part of the quarterly reviews, the manager of a retail store analyzes the quality of customer service based on the periodic customer satisfaction ratings (on a scale of 1 to 10 with 1 = Poor and 10 = Excellent). To understand the level of service quality, which includes the waiting times of the customers in the checkout section, he collected data on 100 customers who visited the store; see the attached Excel file: ServiceQuality. Using Data Mining > Cluster,...
MGT 321 W18                         Written SWOT Analysis             &nbsp
MGT 321 W18                         Written SWOT Analysis                                     40 Points The SWOT Analysis Report is DUE ON the MIDNIGHT of 2nd May 2018! PLEASE UPLOAD YOUR WORD DOC in “Assignments” Link on CANVAS! The written SWOT analysis is about the McDonald’s Corporation. All the information required for the SWOT analysis is in this document. The report should be not more than 3 pages, single spaced 12 point. THIS ASSIGNMENT MIRRORS TO SOME EXTENT THE SWOT ANALYSIS OF ROBIN HOOD WE DID...
1 Over the past several years, the proportion of one-person households has been increasing. The Census...
1 Over the past several years, the proportion of one-person households has been increasing. The Census Bureau would like to test the hypothesis that the proportion of one-person households exceeds 0.27. A random sample of 125 households found that 43 consisted of one person. The Census Bureau would like to set α = 0.05. Use the critical value approach to test this hypothesis. Explain. 2 Organizations are relying more and more on social-networking sites to research job candidates. According to...
1. What is an ISP (Integrated Service Provider) for supply chains? (1 point) A. A consultant...
1. What is an ISP (Integrated Service Provider) for supply chains? (1 point) A. A consultant agency which integrates the supply chain for companies B. A 2 PL or a 3PL, but not a 4PL C. A company supplying transportation and warehousing services D. A logistics service company specialized in suppling VAS (value added services) 2. What characterizes a 4 PL? (1 point) A. They are non-asset based and provides integrated services primarily supplied by asset based providers, for example...
Using the model proposed by Lafley and Charan, analyze how Apigee was able to drive innovation....
Using the model proposed by Lafley and Charan, analyze how Apigee was able to drive innovation. case:    W17400 APIGEE: PEOPLE MANAGEMENT PRACTICES AND THE CHALLENGE OF GROWTH Ranjeet Nambudiri, S. Ramnarayan, and Catherine Xavier wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be...
What tools could AA leaders have used to increase their awareness of internal and external issues?...
What tools could AA leaders have used to increase their awareness of internal and external issues? ???ALASKA AIRLINES: NAVIGATING CHANGE In the autumn of 2007, Alaska Airlines executives adjourned at the end of a long and stressful day in the midst of a multi-day strategic planning session. Most headed outside to relax, unwind and enjoy a bonfire on the shore of Semiahmoo Spit, outside the meeting venue in Blaine, a seaport town in northwest Washington state. Meanwhile, several members of...