Question

You manage a call center that processes orders. One measure of efficiency in your department is the time spent on each call. You need to report to your superiors on the time-per-call in your call center each month. You’ve identified some of your most efficient workers, and you know that efficiency tends to decrease, in general on Fridays. Identify the ethical issues involved in developing a sampling protocol:

(A)Consider both the impact of extreme values along with how efficiency fluctuates over the month.

(B)In order to get a random and representative sample, you need to consider how efficiency fluctuates over the month, and sample call times on a frequency that includes every day of the week.

(C)There are none. It’s a simple mathematical operation.

(D)The analysis and reporting should consider the impact of extreme values in the data.

Answer 1