Periodically, Merrill Lynch customers are asked to evaluate
Merrill Lynch financial consultants and services (2000 Merrill
Lynch Client Satisfaction Survey). Higher ratings on the client
satisfaction survey indicate better service with 7 the maximum
service rating. Independent samples of service ratings for two
financial consultants are summarized here. Consultant A has 10
years of experience, whereas consultant B has 1 year of experience.
Use = .05 and test to see whether the consultant with
more experience has the higher population mean service
rating.
Consultant A | Consultant B | |
= 16 | = 10 | |
= 6.82 | = 6.25 | |
= 0.58 | = 0.7 |
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