Question

Hospital administrators at a local hospital are interested in quality of care. As such, they ask a random sample of patients that have used the hospital's health care services to fill out a questionnaire. The questionnaire has questions about the patient's worry (negative, positive), the hospital staff's communication skills (low, medium, high), and satisfaction with medical care. The administrators are interested in how patient's worry and their assessment of the hospital staff's communication impact their satisfaction with medical care. The survey data are below. What can the administrators conclude with α = 0.01?

	Communication
Worry	low	med	high
negative	7 6 8 6 8	5 6 5 4 5	6 7 4 6 5
positive	8 6 6 7 7	7 8 6 8 7	7 8 6 6 6

a) What is the appropriate test statistic?
---Select--- na one-way ANOVA within-subjects ANOVA two-way ANOVA

b) Input the appropriate value(s) to make a decision about H₀.
Worry: p-value =_______________ ; Decision:  ---Select--- Reject H0 or Fail to reject H0
Communication: p-value = _______________ ; Decision:   Reject H0 or Fail to reject H0
Interaction: p-value = _______________ ; Decision:  Reject H0 or Fail to reject H0

Answer 1