A survey of 2645 consumers by DDB Needham Worldwide of Chicago for public relations agency Porter/Novelli showed that how a company handles a crisis when at fault is one of the top influences in consumer buying decisions,with 73% claiming it is an influence. Quality of product was the number one influence, with 96% of consumers stating that quality influences their buying decisions. How a company handles complaints was number two, with 85% of consumers reporting it as an influence in their buying decisions. Suppose a random sample of 1,100 consumers is taken and each is asked which of these three factors influence their buying decisions. Appendix A Statistical Tables
a. What is the probability that more than 820 consumers claim
that how a company handles a crisis when at fault is an influence
in their buying decisions?
*(Round the values of z to 2 decimal places. Round the
intermediate values to 4 decimal places. Round your answer to 4
decimal places.)
b. What is the probability that fewer than 1,030 consumers claim that quality of product is an influence in their buying decisions? **(Round the values of z to 2 decimal places. Round the intermediate values to 4 decimal places. Round your answer to 5 decimal places.)
c. What is the probability that between 82% and 84% of consumers
claim that how a company handles complaints is an influence in
their buying decisions?
*(Round the values of z to 2 decimal places. Round the
intermediate values to 4 decimal places. Round your answer to 4
decimal places.)
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