The row should not be disregarded. Just continue with the test as you normally do. Do not bother if an observed value is 0 or not. No need to adjust the degrees of freedom. You can not delete a category. It's only that in a certain sample, the observed frequency of such one category is 0 and it does not mean that the frequency of that category in that population is 0 (if it is so, then that category won't even exist. If they mentioned about that category, then it means it exists. So, don't disregard it and don't adjust the degrees of freedom).
If you have encountered with such a situation in your research process and not in an exam, then you need to study the population to check at least one subject of that category exists in the population where you got 0 frequency in the sample.
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