Question

A local restaurant recently conducted a Net Performers Score (NPS) survey with their customers. The following...

A local restaurant recently conducted a Net Performers Score (NPS) survey with their customers.

The following is the survey results:

Promoters 225
Passive 345
Detractors 180

Based upon the survey results, what the is the Net Performers Score of the restaurant ?

(round off your answer to the nearest whole number)

Math   Statistics-And-Probability   
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Answer #1

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. Consider the following table:

Type Count Type %
Promoters 225 30%
Passive 345 46%
Detractors 180 24%
Total 750 100%

The NPS is, therefore, Promoters - Detractors = 30% - 24% = +6

Hence :

{NPS is expressed as an absolute number lying between -100 and +100}

Please do upvote if you are satisfied! Let me know in the comments if anything is not clear. I will reply ASAP!

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