Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use
α = 0.05
and test to see whether the consultant with more experience has the higher population mean service rating.
Consultant A | Consultant B |
---|---|
n1 = 16 |
n2 = 10 |
x1 = 6.82 |
x2 = 6.25 |
s1 = 0.67 |
s2 = 0.75 |
(a)
State the null and alternative hypotheses.
H0:
μ1 − μ2 ≠ 0
Ha:
μ1 − μ2 = 0
H0:
μ1 − μ2 = 0
Ha:
μ1 − μ2 ≠ 0
H0:
μ1 − μ2 ≤ 0
Ha:
μ1 − μ2 > 0
H0:
μ1 − μ2 ≤ 0
Ha:
μ1 − μ2 = 0
H0:
μ1 − μ2 > 0
Ha:
μ1 − μ2 ≤ 0
(b)
Compute the value of the test statistic. (Round your answer to three decimal places.)
(c)
What is the p-value? (Round your answer to four decimal places.)
p-value =
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