Question

Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters...

Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 11 calls per hour. The arrival rate is 22 calls per hour.

  1. How many extension lines should be used if the company wants to handle 90% of the calls immediately?

    lines should be used
  2. What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.

    L =
  3. What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal places.

    %

Homework Answers

Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters...
Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 10 calls per hour. The arrival rate is 16 calls per hour. A)...
Problem 11-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number...
Problem 11-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 9 calls per hour. The arrival rate is 17 calls...
Problem 15-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number...
Problem 15-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 9 calls per hour. The arrival rate is 17 calls...
Review the Robatelli's Pizzeria Case Study. Develop another internal controls system, but this time, in the...
Review the Robatelli's Pizzeria Case Study. Develop another internal controls system, but this time, in the purchases and fixed assets business areas. Prepare a 12- to 16-slide presentation describing the purchases and fixed assets business areas. Be sure to incorporate speaker notes as well as appropriate visuals, graphics, fonts, etc. Include any associated risk in these areas. Describe specific internal controls that include authorization of transactions, segregation of duties, adequate records and documentation, security of assets, and independent checks and...