Question

A hotel chain is interested in evaluating reservation processes. Guest can reserve a room by using either making a telephone call or using an online system. Independent random samples of 50 guests who reserved a room by phone and 70 guests who reserved a room online were selected. Of those who reserved by phone, 35 reported that they were satisfied with the registration process. Of those who reserved online, 58 reported that they were satisfied. Based on these data, is it reasonable to conclude that the proportion who are satisfied is higher for those who reserve a room online? (a) State the null and alternative hypotheses to be tested. (b) Test the relevant hypotheses using α = .05. (Be sure to check all necessary conditions and clearly state your test statistic, P-value, and formal decision.) (c) Write a conclusion statement communicating your findings in a sentence.

Answer 1