Question

Uber, the company that offers on-demand car service, measures the performance of their drivers in a variety of ways. Below are several ways in which performance is measured. For each, state whether the variable is nominal, ordinal, or scale, and explain your answer.

a. Uber drivers receive ratings from their passengers on a scale of 1 – 5

b. Uber notes whether the driver has received a warning from the company regarding their performance.

c. Uber measures hours spent logged into the Uber app during which the driver is available for passengers.

d. Drivers are sometimes given feedback that they’re, for example, among the top Uber drivers.

e. Uber sometimes refers drivers to take a particular class to improve their performance, and tracks who has and has not taken the class.

Answer 1

a. Uber drivers receive ratings from their passengers on a scale of 1 – 5.

ANS: Ordinal Variable. Since rating are arranged in ascending order.

b. Uber notes whether the driver has received a warning from the company regarding their performance.

ANS: Nominal Variable. Since it is measured in two categories.

c. Uber measures hours spent logged into the Uber app during which the driver is available for passengers.

ANS: Ratio Scale. Here hours are measured from true zero.

d. Drivers are sometimes given feedback that they’re, for example, among the top Uber drivers.

ANS: Ordinal Variable.

e. Uber sometimes refers drivers to take a particular class to improve their performance, and tracks who has and has not taken the class.

ANS: Nominal variable. Since two categories of drivers.