A car manufacturer is concerned about poor customer satisfaction
at one of its dealerships. The management decides to evaluate the
satisfaction surveys of its next 40 customers. The dealer will be
fined if the number of customers who report favorably is between 26
and 28. The dealership will be dissolved if fewer than 26 report
favorably. It is known that 61% of the dealer’s customers report
favorably on satisfaction surveys.
Use Table 1.
a. |
What is the probability that the dealer will be fined? (Round your intermediate calculations to 4 decimal places, "z" value to 2 decimal places, and final answer to 4 decimal places.) |
Probability |
b. |
What is the probability that the dealership will be dissolved? (Round your intermediate calculations to 4 decimal places, "z" value to 2 decimal places, and final answer to 4 decimal places.) |
Probability |
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