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I need some information on the last five years on Call Centers and outsourcing. I need...

I need some information on the last five years on Call Centers and outsourcing. I need to know how many jobs were lost, many jobs were brought back to the United States, how many businesses started a call center or moved started up a call center division, and there profit. Thank you in advance. Please cite your source.

Math   Statistics-And-Probability   
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