Question

Please show me how to do this by hand. Thank you.

A service center receives an average of 0.8 customer complaints per hour. Management's goal is to receive fewer than three complaints each hour. Assume the number of complaints follows the Poisson distribution. Determine the probability that exactly four complaints will be received during the next eight hours.

a) 0.235
b) 0.116
c) 0.008
d) 0.765
e) 0.999

Answer 1

Therefore OPTION -" B " ( 0.116) is correct answer.