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16. (4 pts) According to an article appearing in the New York Times Almanac, about 70%...

16. (4 pts) According to an article appearing in the New York Times Almanac, about 70% of all U.S. households have a cellular phone. Suppose you are conducting a survey of customer satisfaction regarding cellular phones. If you called 11 households selected at random, what is the probability that no more than four households have a cellular phone?

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