Question

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer.

a. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. If required, round your answers to four decimal places.

*L _{q}*= _____

*L*= _____

*W _{q}*= _____hours

*W*= _____hours

*P _{w}*= _____

b. Service goals dictate that an arriving customer should not
wait for service more than an average of 9 minutes. Is this goal
being met? If not, what action do you recommend?

Choices:

- Yes

- No. Firm should decrease the mean service rate for the consultant

OR

- No. Firm should increase the mean service rate for the consultant or hire a second consultant

c. If the consultant can reduce the average time spent per
customer to 9 minutes, what is the mean service rate? If required,
round your answer to one decimal place.

__________ customer per hour

Will the service goal be met? **YES OR NO**

Answer #1

Agan Interior Design provides home and office decorating
assistance to its customers. In normal operation, an average of 2.7
customers arrive each hour. One design consultant is available to
answer customer questions and make product recommendations. The
consultant averages 10 minutes with each customer.
Compute the operating characteristics of the customer waiting
line, assuming Poisson arrivals and exponential service times.
Round your answers to four decimal places. Do not round
intermediate calculations.
Lq =
L =
Wq = ____minutes
W...

Agan Interior Design provides home and office decorating
assistance to its customers. In normal operation, an average of 3.2
customers arrive each hour. One design consultant is available to
answer customer questions and make product recommendations. The
consultant averages 12 minutes with each customer.
Compute the operating characteristics of the customer waiting
line, assuming Poisson arrivals and exponential service times.
Round your answers to four decimal places. Do not round
intermediate calculations.
Lq =
L =
Wq = minutes
W = minutes...

Cullowhee Interior Design provides home and office decorating
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answer customer questions and make product recommendations. The
consultant averages 10 minutes with each customer. Cullowhee’s
management would like to evaluate the following two alternatives: •
Option 1: Provide extra training to the existing consultant which
will result in average service time of 8 minutes per customer. •
Option 2: Hire...

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Ocala Software Systems operates a technical support center for
its software customers. If customers have installation or use
problems with Ocala software products, they may telephone the
technical support center and obtain free consultation. Currently,
Ocala operates its support center with one consultant. If the
consultant is busy when a new customer call arrives, the customer
hears a recorded message stating that all consultants are currently
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Ocala Software Systems operates a technical support center for
its software customers. If customers have installation or use
problems with Ocala software products, they may telephone the
technical support center and obtain free consultation. Currently,
Ocala operates its support center with one consultant. If the
consultant is busy when a new customer call arrives, the customer
hears a recorded message stating that all consultants are currently
busy with other customers. The customer is then asked to hold and
is told...

Problem 11-15
(Algorithmic)
Ocala Software Systems
operates a technical support center for its software customers. If
customers have installation or use problems with Ocala software
products, they may telephone the technical support center and
obtain free consultation. Currently, Ocala operates its support
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customer call arrives, the customer hears a recorded message
stating that all consultants are currently busy with other
customers. The customer is then asked to hold...

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