Question

Describe the four basic types of conflict (goal, cognitive, affective and procedural) and provide examples of each in a health care environment. For each of the types of conflict, provide a type of negotiation that can be utilized effectively for resolution. Explain why you feel that each is the best type of negotiation in relation to the given conflict,

Answer 1

Conflict is the process which begins when one person is negatively affected. When the common goal is intersected to each other then conflict occur. In another way conflict is the difference between what is expected & what is going to be happen. It also defined as appearance of difference in opinions & interests. Conflict is inevitable & exist everywhere. Every individual has different opinion, perception & attitude which ultimately leads to conflict. The essence of conflict remains to be disagreement or incompatibility. The four basic types of conflict includes- 1. Goal conflict- This conflict is caused by competing goals which may have either positive or negative impact on society. It occurs when two or more motives block each other. This restricts an individual from taking any decision about the goal due to the positive or negative features present in the goals. 2.Cognitive conflict- cognitive conflict is a situation in which ideas & thoughts are not in accord with. 3. Affective conflict- affective conflict is a situation in which feelings or emotions between the two parties are opposite or contradictory. Due to the contradictory opinions between the two parties do not allow them to reach consensus.Because of this people eventually become angry with one another. 4. Procedural conflict- It happens due to the change in procedural rules which were agreed earlier by both the parties but now due to the change in regulation conflict arises as both of them don't want to compromise on mutual benefits. Following are the salient measures which required to be taken for the resolution of conflict: 1. Goal structure- Goals should be well defined & contribution of each unit towards the fulfillment of the organizational goal must be clearly identified. 2. Uniformity in distribution- The compensation system should be such that it does not create any competition among the individuals. It must be properly & uniformly distributed. 3. Trust - Greater the feeling of trust among the members of the unit the more better communication will take place among themselves. 4. Co-ordination- This is the next vital step to communication. Properly co-ordinated act reduces the chance of arising any conflict. 5. Ignoring the conflict in order to curb behavioural conflict- It is advisable to take passive step by ignoring a certain situation rather than further provoking the issue. Situation demands that either to leave it or to solve it or let the event takes its own course. In this way we can avoid major clash among the two parties.