Question

What are three things that characterize American cultural communication patterns that the call center employees most know in order to effectively communicate with businesspeople in the U.S.?

Answer 1

The three things that characterize American cultural communication patterns that the call center employees must know to have effective communication for business purposes are:

• To have the knowledge that American cultural communication pattern is content specific than context specific. While communicating it must be understood that the topic of communication must be clear and direct. Must avoid more of ritualism of greetings and being too personal.
• Americans value their time, being an individualistic culture, hence, long pauses must be avoided. There should be turns of talk after each information is provided with small and effective talkings.
• Conversation that lead to arguments must always be avoided The tone of talking must be moderate and friendly.