Question

QUESTION 6

Starbucks got it "right" because they created a consistent ________ no matter what franchise you are in anywhere in the world.

		organization
		experience
		intervention
		effort

2 points

QUESTION 7

Group conflict can lead to high quality decisions.

True

False

QUESTION 9

Beth was recently hired to conduct a survey of employee attitudes for a large organization. As an OD consultant, her first step should be

		providing relevant scientific research.
		data gathering and diagnosis.
		joint action planning.
		evaluation.

2 points

QUESTION 10

Please fill in the blanks using the appropriate terms that were presented through the first half of the semester (PLEASE NOTE THAT THE TERMS MUST BE SPELLED CORRECTLY):

You run a small company that provides I/O consulting services to large corporations. You have decided that you are in need of an additional administrative assistant. In preparation for this, you decide to complete a ______ to accurately determine what this new employee's roles and responsibilities will be. The results of this helped you create a_______ that you use to recruit the right candidate.

You find two potential candidates with impressive resumes and decide to call them in to interview with two of your department managers. You notice that one of your managers walks into the interview room with a clipboard and a list of questions, you assume that she is likely going to conduct a______ interview. You observe that your other department manager appears to be having a casual conversation with the candidate he is interviewing, leading you to believe that he is conducting a________ interview. You and your managers agree that one of the two candidates is a better fit for your company and you hire her. On her first day as your employee, she must attend________ , an all-day training. She will also receive________ training working alongside an experienced administrative assistant for the first several weeks.

It has now been 2 months and the employee has successfully passed the probation period. You contact her to request a time that she can meet with you for her first______ . You would like to gather as much information about how she has adjusted to her role and responsibilities so you decide to employ a_________ evaluation method, asking the employee, her managers, and her fellow co-workers to rate her. You notice that one of your managers scores this employee low across multiple domains while everyone else scores her average and above average. When you discuss this with him, he keeps bringing up a recent conflict that they had over some paperwork that she misplaced and, although he admits that this is the only negative incident that he has experienced with her, he states that he feels very strongly that this event is indicative of her overall work performance. You suspect that the manager is showing some bias in his judgment, possibly based on the_______ .

One week later, you meet with your employee to discuss her experience over the past two months. You provide praise for areas that she is excelling in and discuss areas that she has shown some struggles in, such as keeping important files in order. You provide a possible solution to this issue such as using a color-coded folders to keep track of different departmental forms. Your employee discloses that she does not feel confident that she will be able to keep up with this system, indicating low______ with organizational skills. You assure her that once she gets used to the color-coded system, she will gain confidence in this area. You check in with her one month later and find that she has in fact successfully adopted the color coded system and has not misplaced anymore files!

Answer 1

QUESTION 6

Starbucks got it "right" because they created a consistent ________ no matter what franchise you are in anywhere in the world.

Experience

QUESTION 7

Group conflict can lead to high quality decisions.

True at times according to human resource authorities, including a Monash University webpage titled "Guide to Managing Conflict," workplace conflict is an opportunity for an organization to improve if the resolution to the conflict is handled well. Conflict shakes an office up, and at, that's a good thing.

QUESTION 9

Beth was recently hired to conduct a survey of employee attitudes for a large organization. As an OD consultant, her first step should

data gathering and diagnosis.