Question

1.

Because leadership sets directions for the organization, leaders’ mental models can shape the organization’s ____________, ____________, and ______________.

		Direction, context, and operating values
		Human resources, understanding, operations
		Talents, differences, purpose
		Judgment, framework, errors.

2.

Goals serve many purposes. At the organizational level goals are used to determine new _____ and _______ for the larger health care system.

		Errors and omissions
		Mission and vision
		Safety and satisfaction
		Avenues and directions

3.

Organizational effectiveness is a theoretical base that bridges the ____________ gap.

		Research-practice
		Practice-application
		Research-application
		Brainstorming-practice

4.

________ systems have a large number of variables that interact with each other in many ways.

		Dynamic complexity
		Complex
		Tightly coupled
		Double loop

5.

Which of the following is not one of the desired results from the Three Core Process Model?

		Clinical outcomes
		Synergy
		Functional status
		Satisfaction

6.

The benefit of using a run chart when understanding data is

		The data now has a context
		It’s a really fast way to chart data
		Data can be immersed and reported
		A manager can see when their data is flawed

7.

A service line structure of organizational design is best defined as:

		Multiple people are responsible for all aspects of a group of services, based on patient type
		A single person is responsible for a single aspect of a group of services, based on patient type
		A single person is responsible for all aspects of a group of services, based on patient type
		Multiple people are responsible for a single aspect of a group of services, based on patient type

Answer 1

1.

Because leadership sets directions for the organization, leaders’ mental models can shape the organization’s Direction, context, and operating values.

Direction, context, and operating values.

2. Goals serve many purposes. At the organizational level goals are used to determine new Mission and vision for the larger health care system.

Mission and vision

3. Organizational effectiveness is a theoretical base that bridges the Research-practice gap

Research-practice

4. Complex systems have a large number of variables that interact with each other in many ways

Complex