Question

4. It is quite common now for people to post their feedback, in particular negative feedback...

4. It is quite common now for people to post their feedback, in particular negative feedback directly on the company’s Twitter site, instead of calling the company and speaking to a customer service rep. State your opinion on this.

Social-Sciences   Psychology   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

People have been increasingly using twitter to make their complaints. With internet and social media, it has become easier for people to use these flat forms to report complaints and easier to share their complaints. They can also ask their queries on the company twitter and a lot of times the company responds to the customer. In some cases even the top level managers or CEO’s engage in conversation with their customers for example Tesla’s Elon Musk regularly answers customer’s questions and take feedback. This feedback is also helpful to the company as they can gauge what exactly the customer is unhappy about and can take the feedback and make necessary improvements as at the end of the day, the goal is to keep the customer satisfies. In today’s world of business, with the hyper digital world, it is essential to use these social media platforms to make a company successful.

0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Can someone please provide a feedback on the discussion post below. Thank you. It is a...
Can someone please provide a feedback on the discussion post below. Thank you. It is a marketing management class. The company that I decided to follow for 4 days (Sunday-Wednesday) is called Spirit Science. I chose it because it fit the criteria for this discussion and it is one of my personal interests. For those who do not know what this company is: Spirit Science began as an animated series on a YouTube Channel in 2011, where the show follows...
Please can someone provide me with a feedback on this discussion post below. Thanks Pricing Strategies...
Please can someone provide me with a feedback on this discussion post below. Thanks Pricing Strategies Interview This interview is with my brother, Brand Phan, the informatics director of Cigna, a global health service company. Cigna is based in Bloomfield, Connecticut, their revenue is 42 billion and employees number 40,000 plus. What is the company’s pricing objective? The company’s objectives are a mix of increase market share and maximizing profits. How sensitive are the company’s target customers to changes in...
Discussed negative messages and how they are meant to deliver bad news to an audience. Business...
Discussed negative messages and how they are meant to deliver bad news to an audience. Business often send such letters to customers or clients to refuse or deny a request. This task often proves to be especially challenging when the refusal is because the customer was at fault. For this assignment, analyze the letter below, to a customer trying to make a warranty claim for damage to her cellphone which she caused, and follow the instructions. What is your initial...
Post a response (2-4 sentences each). You can start a discussion by pointing out additional reasons...
Post a response (2-4 sentences each). You can start a discussion by pointing out additional reasons why you think this source is or is not credible. You can also suggest ways in which the site could be improved (is there information or are there sources they could have added? Are there different messages that would be more appropriate?). Write at least 1 response-post for each of the THREE “Part 1” posts you read (you will need at least 3 responses...
An effective Social Media Policy should: Clearly state that employees have no reasonable expectation of privacy...
An effective Social Media Policy should: Clearly state that employees have no reasonable expectation of privacy on company owned electronic assets, including portable devices, and when accessing company systems from remote locations. Clearly state expectations regarding the limits on personal use of email and the internet. Clearly state whether employee electronic usage is monitored. If employee electronic communications are not monitored, it should reserve the right to monitor. Prohibit use of the company image or trademarks without express authorization. Give...
Case stydy - customers Businesses of all sizes are finding Facebook, Twitter, and other social media...
Case stydy - customers Businesses of all sizes are finding Facebook, Twitter, and other social media to be powerful tools for engaging customers, amplifying product messages, discovering trends and influencers, building brand awareness, and taking action on customer requests and recommendations. Half of all Twitter users recommend products in their tweets. About 1.6 billion people use Facebook, and more than 30 million businesses have active brand pages, enabling users to interact with the brand through blogs, comment pages, contests, and...
CASE STUDY - Customers Businesses of all sizes are finding Facebook, Twitter, and other social media...
CASE STUDY - Customers Businesses of all sizes are finding Facebook, Twitter, and other social media to be powerful tools for engaging customers, amplifying product messages, discovering trends and influencers, building brand awareness, and taking action on customer requests and recommendations. Half of all Twitter users recommend products in their tweets. About 1.6 billion people use Facebook, and more than 30 million businesses have active brand pages, enabling users to interact with the brand through blogs, comment pages, contests, and...
Chapter 9 is about decision making. please read the comment and response and In 3-4 paragraphs....
Chapter 9 is about decision making. please read the comment and response and In 3-4 paragraphs. Please discuss your input/opinion. The focus of our discussion will be this article that I read in last week's New York Times. This is an open ended discussion with no framing question. I have gained tremendous insight reading the comments on this blog. One in particular really struck me recently. It came in response to a post that I had written quite a while...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic from reading their paper? 2-How does the topic relate to you and your current or past job? 3-Critique the paper in terms of the organization and quality.1- Employee Stress and how it has an Adverse Effect on a Company This paper explores employee stress and how it has an adverse effect on a company, its employees and the organization. Job stress can have a...
Exploring Innovation in Action Power to the People – Lifeline Energy Trevor Baylis was quite a...
Exploring Innovation in Action Power to the People – Lifeline Energy Trevor Baylis was quite a swimmer in his youth, representing Britain at the age of 15. So it wasn’t entirely surprising that he ended up working for a swimming pool firm in Surrey before setting up his own company. He continued his swimming passion – working as a part-time TV stuntman doing underwater feats – but also followed an interest in inventing things. One of the projects he began...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT