Question

You are the managing director of a credit card company. Every new sales agent in your company should meet a target of inviting 200 new credit card applicants successfully in the first 3 months of their employment period.

You are required to apply the knowledge you learned from social psychology---- "M3-1 Learning in the Environment" with concrete examples to help the new sales agents meet the target gradually.

Answer 1

As the managing director he should give them following advice:

• He should encourage the team with positivity and must make them psychologically.
• He should make them aware how to approach the clients. Negative experience is common but they should not be discouraged by negative reply of the clients.
• He should advise them how to accept challenge in work.
• He should not create any mental pressure on the team members if they fail to fulfill the target.
• He should arrange weekly meeting and do open discussion in familiar and friendly way so that they can disclose themselves fearlessly.
• Through statistics and video presentation he should encourage the team so that they can approach the clients with confidence.
• He should ensure the economic guarantee of the team members and stand by them in their trouble.