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Artificial intelligence and decision support systems are examples of a class of systems known as knowledge...

Artificial intelligence and decision support systems are examples of a class of systems known as knowledge management. However, it is said that knowledge management is a business process, not a technology. Do you agree or disagree? Explain your position.

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However, it is said that knowledge management is a business process, not a technology. Do you agree or disagree? Explain your position.

I agree that knowledge management is a business process, not a technology, because-

  • knowledge management is a set of business processes used to create,store, transfer, and apply knowledge
  • knowledge management benefits from the use of finformation technology to support business processes
  • Information technology helps a company create, share, and distribute its knowledge
  • Knowledge management aims to achieve strategic business objectives
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