Question

"Models of Organizational Performance" Please respond to the following: Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities. From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance Strayer U.

Answer 1

Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.

I will choose these two models:

Custodial and Supportive: With the custodial model, managers encourage their employees by offering monetary gains. It emphasizes towards economic rewards and bebefits whereas the supportive model depends on leadership. The managers help and support their employees to grow in their career and enhance their capabilities.Employees psychological needs are taken care.

From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.

Customer feedback is one of the most important performance measurement tools which provides insights into customer satisfaction levels and help in creating strong relation with them. We can come to know about what improvements we have do in our product, services and customer experience which is very significant for business growth.

From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance

Patient Safety and Prevention Quality Indicators are two indicators a healthcare facility may use to measure and defend its cause and effect linkage between key measures of performance. Indicators can be used to forecast potential complications after procedures and for research studies later. These indicators can serve as guidelines for improvements.