Question

What are the implications of servitisation for logistics? (intro to supply chain managment class)

Answer 1

The manufacturers and the product based companies are shifted from mere providing logistics to the value-adding services in their logistic approach to their customers. This is called servitization of the logistics.

These services may vary from providing basic add-ons services such as repair services and provision of Onsight checking of the product or just by sitting at home, provision of return logistics, easy payment option, and flexible delivery timings. Most of the things are the part of agreed service level agreement.