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What types of things can an online business do to alleviate customer concerns about lack of...

What types of things can an online business do to alleviate customer concerns about lack of data privacy (not only protect their privacy but also alleviate their concerns)?

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Answer #1

Some of the things an online business can do in such case are:

  1. Post a privacy policy: Online business entity can post a privacy policy on its website stating their commitment of keeping the privacy of its customers intact. And, to follow all the laws related to that.
  2. Communicate with customers: To build trust among such customers, the company should speak to the customers and make their doubts clear and educate them about the data the company collects and the plans to use it.
  3. Give customers a choice: Company can give customers a choice to share data whichever they wish to, apart from the basic ones.
  4. Provide a forum to complaints: Company must provide a forum to its customers about their complaints regarding the privacy or data issues they are facing.
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