Question

Q) 1According to the Eight Dimensions of Quality how can "Features" be applied in Qatar Airways company?

Q2) According to the Eight Dimensions of Quality how can "Serviceability" be applied in Qatar Airways company?

Answer 1

1) Features are the additional or supplemental service offerings to the customers which provides them a positive feeling towards the product or quality. Qatar Airways is one of the best airlines across the globe. It offers special online discount offers to global customers. It provides some additional snacks and cookies to its passengers.

2) Serviceability means the capacity to provide promised level of benefits and help to the customers . Qatar airways might provide best customer support , ease of ticket booking, best comfort, strong etiquette from crew members to the passengers.