Question

identify four business web services quality dimensions (two technical and two non-technical) relevant to buyers of...

identify four business web services quality dimensions (two technical and two non-technical) relevant to buyers of online services. Describe the type of measures or meaning associated with each dimension of quality you list

Business   Operations-Management   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

Online business web services have progressed unimaginably over the last few years. Today one can buy online practically anything from the comfort of one's home or office. Most businesses nowadays have online presence including brick and mortar institutions.

The success or failure of an online web service depends upon a number of factors. These include the reputation of the company or brand, reliability of web site and ease of payment among others.

There are two measuring models developed to ascertain the effectiveness or success of an online web site. The first is e-S-Qual scale that measures the core quality of the web site from customers point of view i.e. non- technical quality dimension. Two of these are:

1. Efficiency

This pertains to the ease of accessing the web site with quick reaction. Customers generally get impatient if the site takes longer than anticipated to open. Their confidence level in the reliability of site goes down when they have to go through the buffering process.

2. Fulfillment

Customer satisfaction is totally linked to fulfillment of promise made by the website. In other words, customers expect delivery of goods purchased online to be delivered as committed on the website. This aspect is thus one of the most important measuring scale of the website for its effectiveness and customer satisfaction.

The other measuring model developed to analyze technical status of the website is known as e-RecS-QUAL. Two of these scales are:

1. System availability

This is with regards to correct functioning of the website wherein the site does not hang or crashes.

2. Privacy

The site has adequate safeguards to keep customer identity and data safe from hacking and misuse by unauthorized entities.

0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
a) Why would a company want to use non-financial measures of quality? b) List two examples...
a) Why would a company want to use non-financial measures of quality? b) List two examples of non-financial measures of quality in the customer, internal business process, and learning and growth perspectives (2 from each perspective, not 2 total). As part of your answer, be sure to explain how each example relates to quality.
Two years ago, your best friend Scott Adams started a home business selling custom-made chairs and...
Two years ago, your best friend Scott Adams started a home business selling custom-made chairs and tables. His original designs quickly became popular, and he began selling in large quantities. To take advantage of the upcoming holiday season, Scott decided to begin selling over the Internet. He contacted a Web page designer and is now ready to go live with the site. Although he is familiar with the gist of Internet retailing, Scott is concerned about the possibility of fraud...
The purpose of this assignment is to employ accounting principles and relevant business practices to evaluate...
The purpose of this assignment is to employ accounting principles and relevant business practices to evaluate a company’s performance and financial position through a comparison to industry data. Locate the Critical Thinking CT-4 problem at the end of Chapter 9 in the textbook. This will serve as the structure for your assignment. Begin by choosing two competing publicly traded companies from the list below. - Nike and Adidas Review the competing companies’ ratios provided at the MSN Money website http://www.msn.com/en-us/money....
Part 1: Identify two professional challenges Briefly describe five professional challenges that you currently face or...
Part 1: Identify two professional challenges Briefly describe five professional challenges that you currently face or anticipate facing soon. Then, rephrase each of those challenges as questions. Choose the two questions from your list that you feel are the most robust and challenging for you. Provide rationale for your choice of questions. Part 2: Create your mind maps for each question Use a mind map to create a separate map for each question. You may refer to your MindTool mind...
A newly developed hospital requires an Electronic Decision Support System (DSS) for clinicians. This DSS is...
A newly developed hospital requires an Electronic Decision Support System (DSS) for clinicians. This DSS is required to have all the necessary features to help the practice. Develop a Software Requirements Specification (SRS) document that identifies all the necessary requirements for the system. This document must strictly follow the IEEE template uploaded on canvas. However, there may be sections in the template that may not apply to the project, these sections can be eliminated. Use the template below to answer...
summarize a Business Report Presentation about the opening a Cafe next to a college or opening...
summarize a Business Report Presentation about the opening a Cafe next to a college or opening a Boutique for women's fashions. encouraged to be as creative as possible. Use graphics, logos, photos, etc. The minimum section of your presentation are: Problem: Describe the pain that you’re taking away. The goal is to get everyone nodding and “buying in.” Try to personalize the problem. Example: “If you go to five travel sites, you will be presented with 5 completely different offers....
equired 1 Required 2 Required 3 Identify at least four general advantages associate with activity-based costing....
equired 1 Required 2 Required 3 Identify at least four general advantages associate with activity-based costing. Select "X" if the item is a general advantage. Allows management to focus on value-added and non-value-added activities, so that non-value-added activities can be controlled or eliminated, thus streamlining production processes. Highlights the relationship between activities and identifies opportunities to reduce costs (i.e., designing products with fewer parts in order to reduce the cost of the manufacturing process). Provides management with reports that are...
1. During a problem-solving session, participants make a number of statements during the “identify the problem”...
1. During a problem-solving session, participants make a number of statements during the “identify the problem” phase of the process. Some of the statements reflect the actual problem. Others are merely symptoms of the problem. Select the statement(s) that represent the actual problem. Select all that apply. a. “Three customers complained this week that the packages they received from our new carrier were damaged in transit. This is the highest number of complaints we have ever had in a week.”...
(Use the case of “Global Treps”) You have been selected as the project manager for the...
(Use the case of “Global Treps”) You have been selected as the project manager for the Global Treps project. You helped to run a local shark tank like event at your college last year as part of a class project, so you have a general idea of what is involved. The schedule goal is six months, and the budget is $120,000. Your favorite professor, Dr. K., and a few of her associates have agreed to fund the project. Your strengths...
Question 1 of 15 Linsay’s Landscaping wants to make notes in QuickBooks each time she services...
Question 1 of 15 Linsay’s Landscaping wants to make notes in QuickBooks each time she services a client to streamline the invoicing process at the end of the month. She does not want these records to affect any month or year to date financial reports throughout the month until she invoices the client. Which of the following transaction types do you recommend she uses to achieve this goal? A. Invoice B. Credit Memo C. Sales Receipt D. Delayed Charge E....
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT