Question

Resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques. Interpersonal skills can...

Resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques.

Interpersonal skills can consist of understanding individual differences, self-esteem, self-confidence, communication, teamwork skills, problem-solving skills, cultural relations skills, motivation skills, customer service skills, ethical behavior skills, and stress management skills. Management skills focus on the type of management skill applied such as collaborating, accommodating, forcing, avoiding, and compromising.

As a member of the workforce, you must be able to effectively resolve conflict, either with the use of interpersonal skills, management skills, or by applying the recommended ways of responding to tension in the workplace (e.g., overcoming defensiveness, accepting of the tension, and resolving the tension).

Reflect on your knowledge of resolving conflict that you have experienced or observed in the workplace. Please analyze what you have learned. Describe how your learned knowledge can be used. Also, identify how this information can be used to resolve conflict in the workplace in your current job or from a past incident you have experienced. What steps/methods were used in resolving the conflict?

Write a reflection paper at least three pages in length, including an introduction, a body that supports your reflection, and a conclusion.

Homework Answers

Answer #1

Conflict:

Conflict is defined as a process where the individual will not agree on certain situation and opposing will create problems.

Traditional

Interactionist

Human Relations

This is early way of approach where it creates negativity among the employees in the organization as they will disagree with the opinion that arises.

A minimal level of conflict is accepted in this organization because it should not affect the overall performance of work.

In this the conflict arises with the members in the organization where it benefits towards the organization growth and development. It is said to be positive conflicts approach.

The five Conflict Resolutions in the team are explained below:

  1. Accommodating: In this method, the one party involved will accommodate and agree with the decision that has been taken to avoid conflict and to increase peace.
  2. Avoiding: In this method the involved members will start avoiding on the conflicts, so the other party will thinks the problem has been solved. The delay or the ignorance manage on the conflict and avoid the same.
  3. Collaborating: In this method a different solutions will be provided and the members involved has to accept the same. So that it avoids on conflicts on where all the members will involve and accept on the decision taken.
  4. Compromising: In this method both parties would be called for resolving their problems, if they are not agreed then a solution will be taken to solve the problem.
  5. Competing: In this model the one side party will win the conflict and the other side will lose.

The most successful method is explained below:

Collaborating is a most successful method that can be applicable in the business process as where the decision will be accepted by all the members involved, so that there will not be an option for conflict. A policy will be set by the management and the employees will follow the same, so both agreements will benefit the growth of the organization.

Negotiation:

Negotiation is a process in which the parties involved in the conflict would reach a point to settle on their conflicts as to avoid on their arguments and disputes.

Conflict resolution:

The conflict resolution is a process in which a mutual understanding through communication is developed among the members to clear their conflict and to reach up a solution which would benefit the members involved in the conflict.

The negotiation and conflict resolution tactics and techniques become more commonplace in our society as a method for resolving problem and solution due to the following reasons:

  1. The conflict can be provided with a solution and it will not create any further problem, so that the parties involved in the conflict would prefer on negotiation and conflict resolution techniques for smooth results which would benefits them.
  2. A peaceful environment would be created in the society as where the disputes among the members would be solved through negotiation and conflict resolution techniques.
  3. Negotiation and conflict resolution will lead towards the end of the problem through communication among the members, so there will not be any further disputes.

The following can be gained with conflict negotiation strategy:

  1. A solution or a best outcome for a problem can be arrived through conflict negotiation strategy which might reduce the conflict and benefits the parties with mutual understanding.
  2. A conflict can be managed with good attitude, behaviour and involvement of the parties and that creates on a win-win situation which will not create any further problems.
  3. A best alternative solution can be provided through conflict negotiation strategies on identifying the problem and on analysing the same.
  4. An ethical environment without any violation can be created through conflict negotiation strategy and that impact on the benefits of resolving the conflict and create value to the solution.
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