Resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques.
Interpersonal skills can consist of understanding individual differences, self-esteem, self-confidence, communication, teamwork skills, problem-solving skills, cultural relations skills, motivation skills, customer service skills, ethical behavior skills, and stress management skills. Management skills focus on the type of management skill applied such as collaborating, accommodating, forcing, avoiding, and compromising.
As a member of the workforce, you must be able to effectively resolve conflict, either with the use of interpersonal skills, management skills, or by applying the recommended ways of responding to tension in the workplace (e.g., overcoming defensiveness, accepting of the tension, and resolving the tension).
Reflect on your knowledge of resolving conflict that you have experienced or observed in the workplace. Please analyze what you have learned. Describe how your learned knowledge can be used. Also, identify how this information can be used to resolve conflict in the workplace in your current job or from a past incident you have experienced. What steps/methods were used in resolving the conflict?
Write a reflection paper at least three pages in length, including an introduction, a body that supports your reflection, and a conclusion.
Conflict is defined as a process where the individual will not agree on certain situation and opposing will create problems.
This is early way of approach where it creates negativity among the employees in the organization as they will disagree with the opinion that arises.
A minimal level of conflict is accepted in this organization because it should not affect the overall performance of work.
In this the conflict arises with the members in the organization where it benefits towards the organization growth and development. It is said to be positive conflicts approach.
The five Conflict Resolutions in the team are explained below:
The most successful method is explained below:
Collaborating is a most successful method that can be applicable in the business process as where the decision will be accepted by all the members involved, so that there will not be an option for conflict. A policy will be set by the management and the employees will follow the same, so both agreements will benefit the growth of the organization.
Negotiation is a process in which the parties involved in the conflict would reach a point to settle on their conflicts as to avoid on their arguments and disputes.
The conflict resolution is a process in which a mutual understanding through communication is developed among the members to clear their conflict and to reach up a solution which would benefit the members involved in the conflict.
The negotiation and conflict resolution tactics and techniques become more commonplace in our society as a method for resolving problem and solution due to the following reasons:
The following can be gained with conflict negotiation strategy:
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