Question

when delivering negative news using the direct approach what does the message open with? A) Neutral...

when delivering negative news using the direct approach what does the message open with?

A) Neutral buffer

B) Bad news

C) Reasons for the decision

D) Plan of action

E) Positive statement aimed at maintaining a good relationship

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Homework Answers

Answer #1

Ans – B) Bad News

The negative news is the news which is not good to hear or read.

There are 2 ways to deliver the negative news:

  1. Direct Approach
  2. Indirect Approach

In indirect approach, you can open the message with buffer statement and the buffer should be neutral. When delivering negative news using the direct approach, the message opens with bad news. As in the direct approach, thinking behind delivering the message is to deliver the idea or core part of the news in less time or at the beginning. It should end with the positive statement on a respectful note with the audience.

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