Question

Identify the healthcare organization

Analyze the mission, vision, and values of this organization.

What are some of the organization's significant strengths and weaknesses?

What are some of the organization’s significant opportunities and threats?

What are some important steps to take in conducting internal and external assessments?

Identify some some internal and external factors within the organization.

Answer 1

The healthcare organization that has been chosen is Universal Health Services (UHS).

Mission- The mission of UHS is to improve the health of people through commitment in all services that UHS does. This mission statement best describes the mission of the health care organization and provides them a focus to achieve their vision. Hence, they are committed to quality services in all that they do.

Vision- UHS aims at delivery of coordinated, patient-centered care through exceptional values. The vision statement emphasizes on the direction of the organization to what they want to do and how they want to do.

Values- UHS values are Caring, Service, Partnership, Learning, Integrity, Respect and Stewardship. The values of UHS demonstrates their commitment to serve the people based on these values in their everyday activities.

UHS is one of the leading health care organizations in the industry.

Strengths- Consistency of quality is maintained through automation of activities; highly skilled workforce through successful training and learning programs; dedicated customer relationship management to maintain a high level of customer satisfaction; strong brand portfolio; Product innovations; strong dealer and community network.

Weaknesses- UHS need to invest more in new technologies as the organization has growth opportunities in different geographic locations; The positioning and Unique Selling Proposition (USQ) is not clearly set; Organization structure is not flexible to meet the requirements in other segments during expansion; Investment in R&D is below average when compared to other competitors in the industry.

Opportunities- UHS’ core competencies are beneficial in other industries; Government agreement has opened up new markets for the healthcare organization; online platform is a growing industry; lower inflation rate in the economy brings in market stability.

Threats- Imitation of counterfeit products results in low quality products; currency fluctuations in different countries as the organization is located globally; competitors’ threat of developing new technologies; liability laws in different countries are different hence UHS might face the threat of responding to various liability claims; The shift of the consumer from online channel from the physical brick and mortar stores is a poses great threat in driving the supply chain.

An important consideration in conducting internal and external assessments for developing good strategic planning is the identification of the strengths, weaknesses, opportunities and threats for the organization. This helps UHS to build strong foundation to develop strategic plans in synergy with the organizational objectives. While conducting internal assessment, both human and physical resources need to be considered. Additionally, the effectiveness of the board and the staff needs to be assessed. In the process of conducting external assessment, the forces that influence the mission and goals of UHS needs to be carefully considered.

Some internal factors are: mission, leadership, communication, organizational structure, satisfaction of clients and stakeholders, human and physical resources, effectiveness of the board and the staff members, etc.

Some external factors are: customers, competition, technology, political and social conditions.