Question

When you provide support services, describe what technical and managerial supportwhere necessary?

Answer 1

When support services are required to be provided, below are the technical and managerial support necessary:

1. Support related to product failure or defects in the product which would require the help of a technician to either repair the product or replace the product if it is under warranty period.

2. In case of usage issues or functionality problem where product training is required to be provided to the customer, there also product technician visits customer place and provides required training.

3. Customer service support in the form of attending any complaints of the customer about the service provided and the service expectation of the customer.

4. Support regarding any additional services or products required by the customer for which he/she requires professional advice or managerial support.