Question

What could be some potential problems when developing written job descriptions for
call centre employees?

Answer 1

Call centre jobs often has seperate requirements regarding the roles and responsibilities except that they need a system and internet in common. While writing a job description , companies often faced dilemma as to what qualifications must be required as people with high qualifications might not be interested in the job and people with lower qualifications might not be suitable for the job. The job also involves certain risks where the employees need to handle the customers and some might even be aggressive. The description must not show any kind of discrimination and at the same time must provide all the requirements for the job . All these features makes it difficult towrite the job description for call centre employees.