Question

Which of the following is LEAST LIKELY to support the the successful implementation of TQM? a....

Which of the following is LEAST LIKELY to support the the successful implementation of TQM?

a. empowering employees to make decisions b. managers acting as facilitators c. decentralizing decision making d. supporting command and control model

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Answer #1

Answer: (d) Supporting command and control model.

Explanation: Total Quality Management (TQM) is a management concept in which every employee of the organization constantly work towards improving the products, processes, systems and services of the firm. TQM works the best when the leadership approach is participative in nature such that each member is involved in the decision making process and the top management of the organization acts as facilitators. However, a command and control model works complete opposite and is a top-down approach to management. It is authoritative in nature where the decision-making process is restricted to few individuals of the company. Supporting command and control model is least likely to support the successful implementation of TQM.

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