Question

How are metrics used in Business Process Management?

Answer 1

Metrics are used in a business process to monitor the various activities being performed in the organization. They help make the work of the manager easy. It can track the progress and follow it in the business. It conveniently separates the relevant information and represents it in an accessible manner so that firm can make use of it whenever required. They are used to benchmark the business processes. It refers to the quantitative measures. They are the numbers related to the data. Managers can use these quantitative data to make various business decisions and improve the business process.

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