Question

The Director of Communications for Zenith Fine Furnishings, Janet Kassevelli, oversees a special project and must contend with freelancers that essentially speak different languages—a visual artist and database programmer. The problem is that neither party can understand what the other wants or intends and blame the other for work on the project not being completed. The freelancers look to the director to help them articulate their points in a different way.

1. It is clear from the conflicts that arise during the meeting between Janet, Jake, and Sangeeta that there is a lack of agreement due to the difficulty in understanding Jake’s abstract guidance. This is most likely based on his personal experiences. This indicates that the gap in understanding is caused by the difficulty (and inability) for Jake to share his ______________ knowledge.

Multiple Choice

explicit

formal

continuous

tacit

managed

2. As freelancers brought together for this specific project and working under deadlines, neither Jake nor Sangeeta have a chance to truly understand each others’ style or process. One key condition for learning and becoming more comfortable working with each other that is missing is

Multiple Choice

committing training content to memory.

feedback.

meaningful training content.

opportunities for practice.

understanding why teamwork is important.

3. In terms of teamwork, there are currently major gaps between Jake and Sangeeta in terms information sharing and collectively making decisions. Which type of team training should Janet implement in order to reduce these specific challenges?

Multiple Choice

Coordination training

Blended learning

Synergy training

Cross-training

Team leader training

Answer 1

Answer 1 : Tacit

Note : Tacit knowledge is the inability of a person to communicate effectively either verbally or in writing with other team members as Jake was not able to communicate the abstract guidance.

Answer 2 : Opportunities for practice.

Note : It provides opportunity for other team members to understand other's viewpoint, ideologies etc so that conflict can be avoided while working.

Answer 3 : Coordination training

Note : As the main issue is team members are not getting along well which is impacting their work performance, hence due to coordination training they can be taught to perform various tasks quickly without causing conflict with other team members.