Question

What is the difference between value perspective and conformance perspective of quality? Explain with examples.

Answer 1

A value perspective of quality is based on how particular characteristics of certain products or services match the needs of prospective customers. It could be understood with an example. Suppose, Martha is looking for a good quality air condition to beat the heat. Good quality is considered here a good value that means it is viewed as having an acceptable price.

A conformance perspective of quality is based on how a particular product was made on the expectation of the prospective customer. It could be understood with an example. Suppose, Martha does not consider ABC air condition because she thinks it has poor value because her neighbor owns it and she keeps complaining about how it did not perform as expected.