Question

Submit your answers in a Word attachment. You may answer each of the questions by writing both the question first and then the answer or you may write a paper ensuring that each of the questions below have been addressed within the paper. The choice is yours.

DISCUSSION QUESTIONS

Communication is a key part of the leading facet of the P-O-L-C framework. What other things could Edward Jones do to increase its effectiveness in the area of communications?

As an organization, what qualities do you think Edward Jones looks for when hiring new financial advisors?

How do you think that affects its culture over time?

With its success in North America, why do you think Edward Jones has not expanded across the Pacific or Atlantic Oceans?

How has technology enabled Edward Jones to become more effective at communicating with its employees and customers?

What types of customer service policies do you think Edward Jones has in place? How do these relate to its culture over time?

Answer 1

1. Communication is a key part of the leading facet of the P-O-L-C framework. What other things could Edward Jones do to increase its effectiveness in communications?

There are a number of methods which can be used by the manpower of Edward Jones o improve the communication. They can come up with the employee app which can update the employees with the current events of the financial organization. Apart from this as we know that a very vital role is being played by the technology in facilitating the effective communication within the organization, thus company can utilize the Intranet sites of SharePoint to make sure that all the concerned employees are within the loop and all the information and communication is being shared among them and any new information is passed to others. At last, the organization wants to maintain the candid and authentic communication despite having the contents which may not be liked or favor the manpower, the company can create more incentive and accomplishment plans to obtain a high moral and performance level.

1. As an organization, what qualities do you think Edward Jones looks for when hiring new financial advisors? How do you think that affects its culture over time?

As the foundation of the organization is the trust irrespective of the results, Edward Jones had expectations that an honest and candid method is provided to the customers by the financial advisors. These financial advisors must have a high degree of integrity, candidness, high level of proactive attitude, should be able to develop, sustain a good and healthy relationship and should not feel depressed by any kind of change as the economy is dynamic in nature.

1. With its success in North America, why do you think Edward Jones has not expanded across the Pacific or Atlantic Oceans?

In my opinion, as Edward Jones has a very clear view about the forthcoming competition, for example, there are a number of differences from one country to another, the interference in the relationship existing among the manpower, clients and the organization. For instance, a lot of importance is given to the boldness by both Edward Jones and the United States, on the other hand, other countries have different priorities. In my opinion, the working framework has been developed quite effectively by Edward Jones which is quite efficient in the USA and if the same policies are being executed in other countries, the chances of failure are quite high.

1. How has technology enabled Edward Jones to become more effective at communicating with its employees and customers?

Technology has been used by Edward Jones quite successfully to connect with the manpower and the clients. The different forms of the latest methods of communication which is being implemented by Edward Jones are emails internet posted to chat rooms, video chats and so on. The customers are provided an option to create their profile on the website of Edward Jones and they can select their ideal financial advisors and once they start trading with the company, they can have a communication and follow up with these advisors. In fact, a feedback page is also provided on the website so that the customers can provide their suggestions and launch complaints if there is any.

1. What types of customer service policies do you think Edward Jones has in place? How do these relate to its culture over time?

The customer service policies are quite easy to access; the company has provided a number of contact points on their website which has a phone number, email address and the complete mainlining address of the different units. As the main focus of Edward Jones Company is on integrity, candidness, prompt response, thus it provides various benefits and harms. By doing this, a very good reputation is created by all these initiatives made by Edward Jones. Thus the company has developed a customer-centric, prompt and customer friendly culture.