Question

discuss substantively the these 2 principles of Continuous Quality Improvement (CQI).

1.A facility can be successful only by understanding and fulfilling the needs of its customers.

2.leadership in improving quality is the responsibility of the nursing home administrator, with full support from the governing board. Leaders must work towards establishing c culture of quality

Answer 1

These two principles depict that:

• Any facility provided by an organization must be developed by understanding the needs of the customers. When facilities are provided according to the needs for the customers, they become successful.
• When Governing board provide full support to nursing home department, then the administrator of the nursing home has the responsibility to improve the quality of the facilities they provide. Leaders should work towards establishing the culture of quality in the organization.