Question

Pick a Service process you are familiar and identify the following:

Healthcare clinic with appointments:

Calling Population

Queue Configuration

Queue Discipline

Service process

Answer 1

Calling Population - infinite (clinic does use appointment to limit the calling population but unexpected visitor and visitors without appointment are a part of the cue which directly turns it into an indefinite calling population situation)

Queue Configuration - Sequential queues (system used in in the clinic depends on appointments and treatment of the patient is based on the sequence given by the specific appointment process.)

Queue Discipline - FIFO ( clinic uses first in first out queue discipline in which employees coming earlier are treated earlier on the basis of their given appointment, if any employee fails to appear on given a time then other patient is given the priority.)

Service process - Tangible service processing (clinic uses a tangible service processing style where each and every participant in the specific process is moving carry out a specific task as well as to complete their structure of operation.)

P.S.- please leave a comment if any explanation is needed.