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1. What are the main objectives of an effective customer feedback system? 2. What are the...

1. What are the main objectives of an effective customer feedback system?

2. What are the key customer feedback collection tools? What are the strengths and weaknesses of each of these tools?

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Answer #1

1. What are the main objectives of an effective customer feedback system?

  • To streamline and align the customer feedback system
  • To resolve the customer issues more efficiently
  • To make the system error free
  • To achieve higher customer satisfaction

2. What are the key customer feedback collection tools? What are the strengths and weaknesses of each of these tools?

  • Feedbackify
  • Kampyle
  • OpinionLab
  • InMoment

Stengths-

  • These tools can help customers review a product or service without any hassle
  • Their interface is easy to use

Weaknesses-

  • They are bit costly to integrate into system
  • They are hard to interpret
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