Question

Which of the following statements about services is false?

Select one:
a. The outcomes of services tend to be more standardised and uniform than goods
b. Services are usually sold first, then produced and consumed simultaneously
c. Because of their intangibility, services are generally more difficult to evaluate than goods
d. When a service is purchased, there is often nothing tangible to show for it

Answer 1

(Option a) The outcomes of services tend to be more standardized and uniform than goods

The correct statement are-

1. The outcomes of services tend to be less standardized and uniform than goods.

2. Services are usually sold first, then produced and consumed simultaneously; whereas goods produced first, then sold and then consumed.

3. Because of their intangibility, services are generally more difficult to evaluate then goods.

4. When a service is purchased, there is often nothing tangible to show for it.   

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