Question

Which channel of communication is present when email is used as the primary technique to elicit requirements information?

a.

Verbal

b.

Non-verbal

c.

Para-verbal

Answer 1

Answer: Given options are evaluated as follows :

1. Verbal - Communicating using words generally face to face, via radio, television, or in writing. Email Involves the use of words when written and hence, it is a Verbal Channel of Communication. So, this option is the correct one.
2. Non-Verbal - Physical communication that involves the use of facial expressions, body language, etc. No use of words and hence, this option is eliminated.
3. Para Verbal - Messages transmitted through the tone, pitch, and pace of voice. It involves the choice of words and the manner to express them. No use of words as it only deals with how of the message and not what. So, this option is also eliminated.

Conclusion: Option A- “ Verbal Communication” is the correct and most appropriate answer.